All sales are final. Unfortunately, we cannot offer refunds or exchanges for any purchases made on our website. We apologize for any inconvenience this may cause.

However, if you were sent the wrong item or if the product is defective, please contact us via the contact page within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.

If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for paying the shipping fee to have the package reshipped. Please double-check your shipping address to ensure it is accurate.

Please note that most products have a production time of 2-4 weeks. We appreciate your patience and understanding as we strive to provide you with the best quality products.

Evoke Global is not responsible for lost packages on behalf of the delivery partner. However, we will do our best to assist you in locating your package and finding a resolution with the delivery partner.

Thank you for your understanding and support. If you have any questions, please do not hesitate to contact us.